- WebCT ID = your 7-digit RCC Student ID
- Password (default) = changeme

Password or WebCT ID not working?

• All students: Your WebCT ID is the same as your seven-digit student ID, minus the dash. Can't find your student ID number? Watch this video
  
• New WebCT students: Your default password is changeme
  
• Returning WebCT students: Use your old password
  
• Make sure Caps Lock is off
  
• Retrieve ID/Password (enter the e-mail address you specified when you first logged into your WebCT account)

Password or ID still not working?

• Contact the help desk: 245-7514 or 956-7514
  
• Or e-mail us: webct@roguecc.edu (supply your student ID)

When you register for an online course at RCC, WebCT automatically creates your account and adds you to the correct class--DO NOT create your own account or attempt to add classes through WebCT; it will cause your official account to stop working.

Reasons your web classes may not appear in your account...

• The term has not started yet: Classes appear on the first day of the term after 8 a.m.
• You just registered: Your web classes may not appear for up to 48 hours after you register. Call 245-7514 or 956-7514 to be added manually
• You were just added to the class from the waitlist: Your web classes may not appear for up to 48 hours after you are added. Call 245-7514 or 956-7514 to be added manually
• You manually created an account: WebCT automatically creates your account and loads your classes into that account. Your courses will not appear in any account that you manually create. To access your official account, log in with your preset username and password

If these problems do not apply to you, or if you have waited 48 hours and still don't see your class, contact the help desk: 245-7514 or 956-7514. You can also e-mail us: webct@roguecc.edu (supply your student ID).

No matter where you're accessing WebCT, you will need to...

1. Follow the WebCT Technical Orientation step-by-step to configure Java and other settings
2. Go to webct.roguecc.edu and log on to WebCT with your username/password

To access WebCT off campus, you will need...

    1. A computer that meets the minimum requirements
    2. Access to the Internet using a compatible web browser

To access WebCT on campus, go to...

The Library at any RCC Campus. Check out a computer in the student lab; computers in the reference area of the Library cannot access WebCT courses.

The Computer Labs at any RCC Campus. If you have trouble logging in to lab computers, ask one of the lab aides (in the blue vests). To see when labs are available on all three campuses, check the computer lab schedule.

If you did not attend your class orientation, ask your instructor for information on how to begin the class. Remember, some orientations are online - check the Instructor Orientation page for your course.

If you try to log on but get the message, "You entered an incorrect username or password," make sure you are using the correct username and password.

If the login page cannot be displayed, you either need to connect to the Internet, or reset your Qwest or Charter modem (if you have one). To reset the modem...

1. Shut off your computer
2. Unplug the power to the modem for 15 seconds
3. Plug the modem back in
4. Restart your computer
5. Try logging in to WebCT

Make sure to close your browser by closing the program, or log off (in the myWebCT area) when you are finished with your WebCT session. If you leave your workstation unattended after logging on to WebCT, anyone can access your account while Netscape or Internet Explorer is running. They will have access to all courses in your name and will be able to take quizzes, see your quiz results and send e-mail or post messages to the bulletin board in your name.

• A thorough understanding of your computer operating system
• A Pentium III PC running Windows 2000 or higher, or a Macintosh system 9 or better
• 512MB RAM and at least 50MB of available disk space for assignments
• 56K modem (DSL or cable highly recommended)
• An ISP (Internet service provider)
• A word processing package (Microsoft Word is a RCC standard, though Open Office is an effective substitute, available in our software downloads)

Please check your individual classes for specific software requirements beyond the minimum specified above. Some classes may require specific versions of software for the course. Look up your class pre-requisites here.

Compatibile browsers (Windows)

• Netscape 6.2.x , 7.0, and 7.1, but not 6.0 or 6.1
• Internet Explorer 5.0, 5.5, 6.0, 7, but not 5.5 Service Pack 1
• Mozilla 1.5, 1.6
• AOL 7.0, 8.0, 9.0 -- users of previous versions of AOL, upgrade

Compatibile browsers (Mac)

• Netscape 6.2.x (OS 9.x and OS X), but not 6.0 or 6.1
• Netscape7.0 & 7.1 (OS X)
• Internet Explorer 5.1 (OS 9.x and OS X 10.1)
• Internet Explorer 5.2 (OS X 10.1, 10.2, 10.3)
• Mozilla 1.5, 1.6 (OS X)
• AOL (OS X)
• Safari 1.2

Browser settings

In order for WebCT to function properly, you must change several settings in your web browser. To learn how, watch the "Setup" videos in the WebCT Technical Orientation.

WebCT uses pop-up windows to deliver quizzes, email and other important features. If a pop-up blocker is installed on your computer, either disable it when using WebCT, or configure the blocker to allow pop-up windows on the RCC WebCT site.

To learn how to shut off the pop-up blocker built into Internet Explorer, watch the "Security Settings and Pop-up Blockers" video in the WebCT Technical Orientation.

For instructions on disabling and configuring other common pop-up blockers, which may be hidden in anti-virus software and search bars, click here.

If a firewall such as Zone Alarm is installed on your computer, you may need to disable it during your WebCT session to access your classes.

If you have the ability to configure your firewall, set it to allow port 80, the port used for WebCT web traffic.

McAfee firewall error message

If you are using a McAfee firewall, the following message may appear in the McAfee Internet Security Section: "Firewall error message: This is an invalid access method." On the Privacy settings tab, uncheck the option labeled Enable "referrer" Filtering in web site requests.

How to use WebCT course tools

To learn the different course tools, watch the "Tutorials" in the WebCT Technical Orientation.

Problems with a course tool?

If a course tool is not appearing or working properly, you may need to deactivate pop-up blockers and/or ActiveX; you may also need to configure your browser and Java settings. To learn how, watch the "Setup" videos in the WebCT Technical Orientation.

Quiz tool tips and hints

• After answering a question, press the save question button and wait for the yellow check mark to appear
• If a password is required to access the quiz, the only person who can supply the password is your instructor
• In quiz results, the blue triangle indicates the answer you have selected, and the percent mark denotes the correct answer

To take secure tests and quizzes in WebCT, you will need the Respondus LockDown Browser; this special web browser prevents you from surfing the Internet or using other programs during a test. For the LockDown Browser to work, you will need Internet Explorer; no other browser will operate correctly with the LockDown.

To learn how to install and use the LockDown Browser, watch the tutorial in the WebCT Technical Orientation.

If you can't access your course videos...

First make sure you have the current version of Windows Media Player, which you can find in our software downloads.

Then on the blank browser window that pops up when you click on a video link, change the beginning of the address from mms:// to http:// and click enter.